Customer Account Information Privacy Policy
Farm Bureau Mutual Insurance Company of Arkansas, Inc. and/or Southern Farm Bureau Casualty Insurance Company [hereinafter referred to as “Farm Bureau Insurance”] recognize our customer’s expectation of data security and our responsibility to fulfill this expectation. Therefore, we want our customers to understand our data security policies and practices; and we want to provide as much information as necessary to assist in this understanding. Farm Bureau Insurance consider customer data security to be one of our highest priorities. We take seriously our commitment to ensure that the identity of our customers and their account information is safeguarded. We maintain appropriate security standards and procedures regarding unauthorized access to customer information.
Online Security
We have made substantial investments to secure customer data from Internet theft, disclosure, or intrusion. In addition to firewall technology, we have installed highly sophisticated Internet intrusion detection tools. All personal information contained in the My Account portion of this website is securely transmitted using strong 128-bit SSL encryption. This is considered the highest level of security available for today’s web browsers.
A Privacy Notice
On Behalf of: Southern Farm Bureau Casualty Insurance Company and Farm Bureau Mutual Insurance Company of Arkansas, Inc. When you see the words, we, us, or our within this Privacy Notice, you should understand that those words refer to Southern Farm Bureau Casualty Insurance Company and Farm Bureau Mutual Insurance Company of Arkansas, Inc..
Our Commitment to Safeguarding Your Privacy
This Privacy Notice is being provided to you to inform you of our practices and procedures regarding the sharing of nonpublic personal information. Nonpublic personal information is personally identifiable financial information about you, your family, or your household that we may obtain directly from you, that we may obtain as a result of our business dealings with you, or that we may obtain from any other source.
We do not engage in the practice of disclosing your nonpublic personal information to nonaffiliated third parties other than, as necessary, to provide quality insurance and financial services to our customer s. For instance, we do not sell your name, address, or telephone number to telemarketers or to direct mail solicitors. We do not engage in “list-selling”, and we do not offer your personal information to publishing houses, retailers, or coupon companies.
During the continuation of our customer relationship with you, we will also provide you with a copy of this Privacy Notice at any time that you request in writing a copy of this Privacy Notice. Further, because Federal and state laws, regulations, and business practices can change at any time, we may revise this Privacy Notice accordingly.
Information We May Collect and Use
During the course of reviewing your application for insurance coverage and deciding whether or not to underwrite the insurance policy for which you have applied, and, if we issue you a policy, during the course of providing services to you as required by the policy, we collect and evaluate information from the following sources:
- Information we receive from you on applications and other forms;
- Information about your transactions with us, our affiliates, or others;
- Information we receive from consumer reporting agencies; and
- Information we receive from a state or federal agency.
It is important for us to collect and use this information to properly provide, administer, and perform services on your behalf. We could not provide optimum service to you without collecting and using this information.
Additional Information We May Collect and Use When You Access Our Website
- Information that we collect from digital identifiers, commonly known as “cookies,” when you access afbic.com. A cookie is a small piece of electronic information that is saved on your computer to remind our website about you the next time that you visit the website. Use of cookies is a standard practice among website sponsors. Because the same information does not have to be collected from you each time that you visit, the cookie enhances your online transactions with us, and it makes it easier for you to navigate through our website. The cookie contains no confidential information, and it is not used to track your electronic activity after you leave our website. Although your computer’s browser was most likely initially set up to accept cookies, you control your computer’s cookie files, and you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. If you are interested in disabling your computer’s cookies function, please refer to your browser’s Help Menu or your printed computer manual for computer-specific instructions.
- Information that we collect from prior site tracking when you access afbic.com. Prior site tracking allows us to identify the prior website address that you visited before you reached our website. This allows us to determine how our visitors find us. Use of prior site tracking is a standard practice among website sponsors.
- Electronic-specific information that we receive from you, such as your password when you register. This electronic-specific information is only used to verify your identity and to provide you access to your personal information. We do not send or support the delivery of unsolicited bulk electronic mail, commonly known as “spam.”
Once again, it is important for us to collect and use this information to properly identify you; to provide, administer, and perform services on your behalf; to improve our products and services; and to comply with certain State and Federal requirements. We could not provide optimum service to you without collecting and using this information.
Information We May Disclose
We regard all of your personal information as confidential. Therefore, we do not disclose any nonpublic personal information about our customers or former customers to anyone except as permitted by law. In the course of conducting our business dealings, we may disclose to other parties certain information we have about you. These disclosures are only made in accordance with applicable laws, and may include disclosures to reinsurers, administrators, service providers, consultants, and regulatory or governmental authorities. Furthermore, certain disclosures of information will be made to your Farm Bureau insurance agent and any Farm Bureau personnel authorized to have access to your personal information for the purpose of administering your business and providing services to you.
We may disclose the following categories of information to companies that perform services on our behalf or to other financial institutions with which we have joint marketing agreements:
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- Information we receive from you on applications or other forms, such as your name, address, social security number, or county Farm Bureau membership number;
- Information about your transactions with us, our affiliates, or others, such as your policy coverage, premium, loss history, and payment history; and
- Information we receive from a consumer-reporting agency, such as your creditworthiness and credit history.
These entities with whom we share personal information are required to maintain the confidentiality of that information. We do not authorize these parties to use or disclose your personal information for any purpose other than for the express purpose of performing work on our behalf or as required or permitted by law.
How We Maintain the Confidentiality and Security of Your Information
We carefully restrict access to non-public personal information to our employees, our independent contractor insurance agents, our service contract providers, and our affiliates and subsidiaries. The right of our employees, our independent contractor insurance agents, our service contract providers, and our affiliates and subsidiaries to further disclose and use the information is limited by our employee handbook, agent’s manual, applicable law, and non-disclosure agreements where appropriate. We maintain physical, electronic, and procedural safeguards that comply with federal and state law to guard your non-public information.
Conclusion
If you have any questions or comments concerning this Privacy Notice or our privacy standards and procedures, please write us at Post Office Box 31, Little Rock, Arkansas, 72203. Our functional regulator is the State of Arkansas Department of Insurance. If we cannot resolve your concerns or answer your questions, feel free to contact our regulator.
This Privacy Notice describes our companies’ privacy policy and practices in accordance with the Gramm-Leach-Bliley Act, 15 USC §6801, and with various state-specific privacy/financial information laws and regulations in the states in which our companies do business.