Training & Support Specialist Intermediate
Under direct supervision, responsible for the state-wide training of the agency force and county support staff related to all multi-line computer systems training; and the design and development of training materials. Travels to county offices, district meetings and other company meetings . Maintains in-house support for the agency force, county support staff and in-house users related to computer training and related problems. Works with user departments to develop and update procedures and instructions. Works in conjunction with IT department in new system analysis, design, development, testing and implementation as well as updated version of existing systems. Special projects involving working directly with training and support manager. Other duties as assigned. Position will involve extended work hours and overnight travel. Must possess and maintain a valid driver’s license with acceptable driving record.
Degree in Business, Insurance or related field preferred and three (3) years experience in a training capacity or six (6) years experience in the insurance industry (preferably with high level working knowledge of the Farm Bureau policy systems). Experience in a training/instructor capacity is a plus.